Dear Sales Leader, Please Answer ASAP

What does your sales support staff do for you? Fill out forms, route paperwork, fax, make you coffee? If all you’re thinking about are tasks, you’re missing the most important reason for having great support people: increasing your productivity. If you’ve chosen your sales staff well, they are the creative equivalent of an active volcano. […]

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A Quick Note on Ambition

Ah yes, another Quora reader asked for my opinion on ambition, which sounds an awful lot like the other versions of the same question which use the word ‘leadership’ instead. I have to commend this resourceful lad for considering that the desire to lead may be rooted in one’s desire to rule the world, or […]

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Retention: The Next Frontier?

What are the best research-based employee retention strategies? Someone posed this question to me on Quora. Despite the issue of poor or uncertain research techniques (yes, I’ve sat on more than my share of doctoral and peer review committees) I decided to answer it, because retention is a universal problem that affects all areas of […]

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How to Fire Someone

Ok I’ll admit it: I like power. I like to have it, I like to exercise it, I like it a whole lot. And I even like the responsibility that comes with it. Sometimes it gets me places I didn’t think I’d ever be going. Like having to advise someone to fire someone. Sort of. […]

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